What exactly are we doing?
We are temporarily stopping voucher sales across our merchant network to focus all of our energy on completing a major service update. The update will help us solve a few business inefficiencies and make some big user experience improvements for our customers. We want to be in the best position possible to exceed our merchants and customers’ expectations when using our service, particularly as we scale.
Why are we doing it now?
The current situation taking place around the world presents a moment for us to pause and make these major service updates much more quickly. Ongoing measures being put in place by global governments mean many stores are likely to close temporarily. And those that remain open will likely see a drop in customer footfall and will have much greater priorities to focus on. As a remote company with team members all over the world, this ‘slow’ period will allow us to get improvements to users in a matter of weeks rather than months.
Information for merchants
Merchants will be unable to sell FastBitcoins vouchers from Monday 16th March. We anticipate the updates to be completed and put in place, and for normal service to resume, by Monday 20th April 2020. If you have any further questions regarding this matter, please contact your FastBitcoins account manager directly.
Information for customers
During the update period, customers can still redeem vouchers that have already been purchased, into their Bitcoin wallets. Those who have set up cash collections via our website will also be able to make them. Please note: FastBitcoins does not ever hold its customers’ Bitcoin. We do not prevent you from accessing your bitcoins and never will. If you require more information on this matter please contact us via our website, or Twitter.